Returns

At RUE de FEMME, we want you to be happy with your purchase. If you wish to return or exchange an item (one free exchange per order), you have 30 days to return it from the day you receive your order.

If your order arrives in multiple shipments, the return period starts when you receive the last item.

✓ 30-day return period from receipt: DKK 60 deducted (DK)

✓ Easy returns via our returns portal

✓ Free exchange for a different size, colour or item (once per order)

Returns

How to return an item:

All returns must be registered through our returns portal.

Go to the returns portal

  1. Register your return in the returns portal
  2. Select a refund.
  3. Pack the item securely in the packaging
  4. Print your return label or use the QR code at the parcel shop
  5. Drop off the parcel at your nearest GLS parcel shop

Returns for a refund

Customers residing in Denmark

  • Your return label is created through the returns portal and sent as a QR code.
  • A return shipping fee of DKK 60 is deducted from your refund.

Customers residing in the EU

  • Your return label is created through the returns portal and sent as a QR code.
  • Return shipping costs vary by country and are shown in the returns portal.

Customers residing in Norway, the UK & Switzerland

You must purchase your own return label and send the parcel to:

PBO A/S
Brunbjergvej 5
8240 Risskov
Denmark

Please note that returns from countries outside the EU may be subject to import duties and handling fees.

Free exchange

We offer one free exchange for a different size, colour or a completely different item.

  • 1 free exchange per order
  • 30-day exchange period
  • Exchanges must be registered through the returns portal

If you exchange an item for a higher-priced item, you must pay the price difference. If you exchange an item for a lower-priced item, the price difference will be refunded to you.

How to exchange an item

All returns must be registered through our returns portal.

Go to the returns portal

  1. Register your exchange in the returns portal
  2. Select an exchange
  3. Pack the item securely in the packaging
  4. Print your return label or use the QR code at the parcel shop
  5. Drop off the parcel at your nearest GLS parcel shop

Important information

  • Items must be securely packaged for return.
  • You are responsible for the parcel until we receive it.
  • We recommend keeping your receipt and tracking number.
  • We do not accept parcels sent cash on delivery (COD).

Once your return has been received and approved, the amount will be refunded to the same payment method used for the purchase.

Condition of returned items

Items must be returned in their original condition. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

If the item has been used or damaged beyond this, your refund may be reduced accordingly.